Terms & Conditions

namibianhardwood.co.za we don’t accept COD unless a special arrangement has been made.

* Deliveries will only be done, once the EFT payment reflects in our account.

* Small shipping fee could be added depending on the area we need to deliver.

* Depending on which areas we cover daily, will depend on which day your order will be delivered. We cover areas A-B-C . Not A-Z-E-H-R-T.

* We shall notify you once delivery will be done 6 – 24 hours in advance either by sms, email or call. ( Most of the times a day before we can deliver to you )

* We can’t guarantee delivery times, as some places takes longer to offload than others, ( traffic plays a big role too )

* Areas with steep hills will be delivered after 12pm -9pm, due to heavy weight vehicle risk.

* Our delivery times start 7am to about 9:00pm at peak ( please allow us to accept wood that time of the evening as we strive to keep all our customers happy with  the great demand we have. ) – Most of the times we do phone clients after 7pm for permission

* Our Driver assistant could phone/ sms you to notify if your delivery is next – please notify if needed.

* Once the delivery truck is on their way to you, and the customer do not respond / answer their phone, their delivery will be rescheduled until we cover the area again, and cannot guarantee when this could be. (3-7 workings days) – please make sure you have your phone with you at all times.

* Unpacking will be an extra cost which a new invoice needs to be created, unless you have selected the unpacking option on the website ( we stack the bags where ever you would like if you don’t want unpack ) Click Here to view the price of unpacking of wood / to add to your order.

* Any cancelations will incur a 10% pay back fee.

VIP Terms and Conditions:

[ one 1.1 ton is the limit per pallet]

will only be accepted for delivery at either your given address, unfortunately we cannot send lower quantities.

* A shipping fee will be charged on top our base fee cost per pallet.

* Lead time: 5 to 10 working days during day time for delivery to drive-way.

* If you are outside a Radius area, costs may be more for your delivery – you will be notified if needed.

* A Minimum order of 1 ton ( 1000kg ) will apply for our special service Only Please.

* This service is a special rated service and wood will ONLY be delivered to your drive-way, not unpacked or managed from there.

* The logistics transport manager will phone you to arrange a delivery day and time.

* Please ensure someone is there to accept and help offload where possible on the delivery day

* Any cancellations will incur a 10% pay back fee.