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- If there are any issues with your Namibian firewood order, please notify us within a maximum of 10 days after the delivery has taken place so we can rectify the issue immediately. We are happy to honour the 10 day window period but anything after 10 days, we accept that the client was satisfied with the goods delivered.
- As for local woods suck as Rooikrans, Blue gum and or wattle types, we do not take any responsibility whatsoever for refunds / swops. It is clear in our description that we do not guarantee these wood types and we understand it is most of the times wet / green, and the customer has to season these wood types themselves as we deal with local harvesters that do business diverently than our Namibian harvesters.
- If we short delivered / wrong delivered, this will be delivered on the next round we are in your area. ( 7 business days )
- Any cancelations prior to delivery will incur a 10% pay back fee.
- If you overpaid us, we shall pay the difference back to you in 7 business days OR you may request CREDIT OR request any addons you would like.